Privacy
Privacy Policy
This policy explains how SciNest, individually developed and operated by Margaret as a New Zealand sole trader, handles personal information connected with the SciNest website, account, trial, purchase and support experience.
Last updated: 25 July 2026
Who we are
SciNest is individually developed and operated by Margaret as a New Zealand sole trader. In this policy, “SciNest”, “we”, “us” and “our” refer to the individual operator in connection with the SciNest product and website.
Information we may collect
- Account information such as your name, email address and authentication records.
- Purchase and subscription information. Payment card details are processed by the payment provider and are not intended to be stored by SciNest.
- Trial, download, device and subscription activation information needed to provide and protect the service.
- Messages, support requests and other information you choose to send us.
- Basic technical information such as browser, device, IP address, security logs and service error records where available.
Local project files and AI providers
SciNest is designed as a local-first desktop application. Project files and generated outputs are stored locally by default.
When you run an AI task, the content required for that task is sent to the model provider that you select and configure. That provider processes the content under its own terms and privacy policy. SciNest does not claim that all AI processing remains on your device.
How we use information
- To create and manage accounts, trials, purchases and subscriptions.
- To provide downloads, updates, support, security and service communications.
- To prevent fraud, misuse and unauthorised subscription or licence activity.
- To comply with legal, accounting and regulatory obligations.
- To improve the website and product using information that is reasonably necessary for that purpose.
Service providers and disclosure
We may use service providers for hosting, authentication, payment processing, email delivery, software deployment, error handling and customer support. We disclose information only where reasonably necessary for those services, where required by law, or with your permission.
Storage, security and retention
We take reasonable steps to protect personal information against loss, misuse and unauthorised access. No online system can be guaranteed completely secure.
We retain personal information only for as long as reasonably needed for the purposes described in this policy, including legal, tax, security and dispute requirements.
Your rights
You may ask to access or correct personal information we hold about you. You may also ask questions or raise a privacy concern through the support or account contact channel available on the SciNest website.
Changes to this policy
We may update this policy as the product, providers or legal requirements change. The current version will be published on this page with a revised update date.